the shopper returned the product but didn’t get a refund.

the product is damaged, defective, missing parts, or not as ordered.

the product is delivered 3 calendar days after the estimated delivery date or 30 days after the order was made.

When Is a Shopper Entitled for A-to-z Claim? A shopper is entitled to an A-to-z claim if: The A-to-z claims are typically resolved within 90 days.

3 days have passed since the estimated delivery date, and the product hasn't arrived.Īfter the shopper files a claim to Amazon, the seller has 72 hours to respond.

90 days from the estimated delivery date hasn’t passed.

The buyer will be eligible for a refund if: If a shopper and a seller can’t resolve an issue with the seller within 48 hours, the shopper may be eligible for a refund. They can also use Amazon A-to-z claim phone numbers for their country.Īn A-to-z claim is a customer complaint they file directly to Amazon How long can a shopper file an Amazon A-to-z claim?Īccording to Amazon's A-to-z guarantee procedure, to be eligible for a guarantee, a buyer should first contact the seller directly and wait for 48 hours until that seller responds. Note. Shoppers can contact Amazon A-to-z customer service from their account.

These claims apply to the products Amazon shoppers buy from third-party sellers. It refers to both the timely delivery of a product and its condition. To cover such cases, Amazon offers its customers an A-to-z guarantee, which means that a shopper can make a claim to Amazon, and they’ll determine if a shopper should get a refund. What Is An A-to-z Claim?Īn A-to-z claim is a customer complaint they file directly to Amazon when they are unsatisfied with the product and can’t settle the issue with the seller.

Keep reading to find out what is an A to z claim on Amazon, how it works, and tips to handle A-to-z claims. Therefore, avoiding such claims and settling the customer's problem before they file claims is preferable.

If an Amazon seller receives numerous A-to-z claims, that negatively impacts their Amazon account health. In such a case, customers can make a claim directly to Amazon, deciding if a buyer is eligible for a refund. ‍ Amazon shoppers can file an A-to-z claim when they are unhappy with the purchase and can’t resolve the issue directly with the seller.

Amazon work a to z